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Support Coordination

Services Offered

Support Coordination:

At Lekota, our Support Coordination services are designed to help you make the most of your NDIS plan. We offer comprehensive support to ensure that you effectively utilize your plan to achieve your goals and improve your overall well-being.

Support coordination helps you to make the best use of your support in your NDIS plan. It helps you to:

  • Understand and utilise your NDIS plan to achieve your goals.
  • Connect with NDIS providers, community resources, mainstream services, and other government programs.
  • Enhance your confidence and skills to utilise and coordinate your support effectively.
We have dedicated support coordination staff up to level 2 as well as a team of support workers who are ready to assist you every step of the way.

FAQ's

LEKOTA specializes in providing tailored care services that address specific needs within the disability and community sectors. Our focus on personalized, high-quality care allows us to cater to unique needs that may not be met by general providers.

LEKOTA offers a range of services including personalized support coordination, community participation, basic domestic care, physical disabilities care, bowel care management, social support / community support, independent living and support, high intensity supports, in home care and assistive technology. We are committed to delivering services that enhance the independence and quality of life for our participants.
LEKOTA adheres to the NDIS Practice Standards, which guide us in delivering safe, effective, and person-centered care. We also engage in regular training, maintain high standards of staff recruitment and supervision, and continuously seek feedback from participants to improve our services.
Yes, LEKOTA is equipped to handle complex care needs through specialized staff and tailored care plans. We collaborate with participants, their families, and other professionals to ensure comprehensive and coordinated care for individuals with complex conditions.
Our approach involves developing individualized care plans that are aligned with each participant’s goals. We work closely with participants to set and review goals, ensuring that the services we provide support their personal aspirations and enhance their overall quality of life.
New participants undergo a thorough assessment to understand their needs and preferences. This includes a comprehensive initial meeting to discuss their goals, requirements, and any specific support needs. From there, we create a customized care plan and introduce them to the appropriate services and staff.
LEKOTA has a robust incident management system in place. All incidents are documented and reported promptly according to NDIS guidelines. We conduct thorough investigations to address any issues and implement measures to prevent recurrence, ensuring the safety and well-being of our participants.
We are committed to protecting the privacy and confidentiality of our participants. LEKOTA follows strict protocols to safeguard personal information, ensuring that it is securely stored and only shared with authorized individuals as required. Participants have the right to access their own information upon request.
LEKOTA provides support not only to participants but also to their families and caregivers. We offer respite care, educational resources, and counseling services to help families manage the challenges of caregiving and maintain their own well-being.
LEKOTA is dedicated to providing culturally sensitive and inclusive care. We ensure that our staff is trained to understand and respect diverse cultural backgrounds and preferences. We also work with participants to incorporate cultural practices and values into their care plans.

Participants and their families can provide feedback through various channels, including direct communication with our staff, feedback forms, and regular review meetings. We value feedback as it helps us improve our services and address any concerns promptly.

LEKOTA provides services across various locations, depending on the availability of our specialized staff and resources. We aim to reach as many participants as possible, and our team can provide information on the specific areas we cover.
LEKOTA manages NDIS funding by ensuring that the services provided align with the participant’s NDIS plan and budget. We maintain transparency in billing and work closely with participants to ensure that their funding is used effectively to meet their needs.

Participants can request changes to their care plan by contacting LEKOTA directly. We will review the request, discuss any modifications needed, and update the care plan accordingly to ensure it continues to meet the participant’s evolving needs.

LEKOTA stays informed about changes and updates in NDIS regulations through ongoing training, industry updates, and engagement with the NDIS Commission. We ensure that our practices and services are compliant with the latest guidelines and standards.

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